Help+Desk

**Help Desk**

**When emailing the help_desk, please include the following information:**

 * === **Your Name** ===
 * === **Your Building and Room Number** ===
 * === **Red Tag Number of your computer** ===


 * **Email:** help_desk@wayland.k12.ma.us

Requests: 24/7 Replies: M-F 7:00 AM to 5:00 PM || **Telephone Support:** 508.652.7216 M-F 7:00 AM to 3:30 PM ||  • You don’t have it loaded on your machine  • Not working or freezing
 * **Why email the help desk?** || **Why call the help desk?** ||
 * **Software: **

 • Printer not working  • File won’t print
 *  Printing: **

 • Computer isn’t working, can’t log in  • Sound isn’t working <span style="font-family: 'Comic Sans MS',cursive;"> • Laptops not working, logging in, freezing, don’t see the list of names… <span style="font-family: 'Comic Sans MS',cursive;"> • Projector and/or document camera not working || • <span style="font-family: 'Comic Sans MS',cursive;"> For immediate or time sensitive issues such as:
 * <span style="font-family: 'Comic Sans MS',cursive;"> Hardware: **

<span style="font-family: 'Comic Sans MS',cursive;"> You have issues during a presentation or just before a presentation/lesson is set to begin.

<span style="font-family: 'Comic Sans MS',cursive;"> YOU SHOULD ALWAYS TEST RUN YOUR PRESENTATION A DAY OR 2 BEFORE AND THE DAY OF YOUR PRESENTATION. ALWAYS HAVE A BACK UP PLAN! ||